The Better Business Bureau has switch to a letter grading system like thosed used in schools. This replaces the rather vague older system of a business being either satisfactory or unsatisfactory.
The new system takes into account sixteen variables of a business. How old the business is, the breakdown of complaints (Solved, not solved, unanswered, etc.) and many other details of the business not available before.
This new system will make it a lot easier for everyone to tell the quality of a business before we work with that business. With the economy the way it is, this extra level of protection is appreciated and helpful.
Visit the BBB at us.bbb.org
Read the Consumerist Article about this change
